Frequently Asked Questions
Everything you need to know about your rugby gear and orders.
How long does shipping take for customized rugby jerseys?
Customized jerseys, including those with heat-pressed names and numbers, typically require an additional 3-5 business days for processing before they are shipped via your selected delivery method.
What is your return policy for boots and equipment?
We offer a 30-day return policy for most items in new, unworn condition with original tags. Please note that for safety and hygiene reasons, mouthguards and customized items cannot be returned.
Do you offer team discounts for bulk club orders?
Yes, we provide specialized pricing for clubs, schools, and local teams. Please contact our Team Sales department to receive a quote for bulk orders of kits, training gear, or match balls.
How do I know which size rugby boot to buy?
Rugby boots should have a snug fit to ensure stability. We provide a detailed size chart on each product page comparing US, UK, and EU sizing to help you find the perfect fit for your position.
Can I track my international order?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email with a tracking number that allows you to monitor your package's journey through customs to your door.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.